Workshop · OrganisationMonday, 8 am: handling the workshop call peakOn Monday morning, the workshop receives a large share of the week’s calls in two hours. Why, what it costs, and the method to stop losing them.Read the article →
Workshop · SeasonWinter tyres: filling the workshop in November without swamping the switchboardEvery autumn, winter tyre calls all arrive at once. The method to fill your workshop in November by calling customers before they call you.Read the article →
Dealerships · ProfitabilityWhat does a missed call really cost a dealership?How to calculate what unanswered calls cost your dealership, with a worked example, the hidden costs and how to measure it in one week.Read the article →
Regulation · AIAI on the phone: what European regulation saysAI Act, GDPR, transparency: what a business must check before handing its calls to an AI assistant. The obligations in force since August 2026, explained simply.Read the article →
Workshop · SalesOffering a test drive at every service appointment: the methodYour workshop customers come in several times a year and wait for their car. How to offer them a test drive at the right moment, without annoying them, and turn the workshop into a source of sales.Read the article →
Workshop · RevenueFollowing up workshop quotes: the revenue sleeping in your drawersBrakes, timing belts, tyres: some workshop quotes are never approved for lack of a follow-up. A simple method to follow up at the right time, without pestering your customers.Read the article →
Dealerships · Opening hoursSaturday, 6:30 pm: why your best customers call when you are closedEvenings, Saturdays, bank holidays: customers call when they have time, often when the dealership is closed. Why these calls are the most valuable and how to stop losing them.Read the article →
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